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Leading mortgage broker Homebuyer Securities Ltd have adopted
Text-Connect™ to remind clients of appointments using SMS
text messages.
Homebuyer Securities Ltd specialises in providing mortgages
to tenants planning to buy their council homes. Simplifying
the buying process by looking after all the 'Red Tape', Homebuyer
Securities deal with solicitors and lenders on behalf of the
buyer.
Text messaging is a very convenient way to communicate with
tenant buyers and field based Mortgage Advisers. To facilitate
this Text-Connect™ has provided the Homebuyer Securities with
it's own 'Text-Number' and texting software, making it easy
for the sales office to contact both buyers and Advisers.
Mortgage Advisers report that missed appointments have been
slashed as a result of their sales office using Text-Connect™
to remind buyers of appointment details with SMS texts. Mortgage
Advisers are seeing more tenants, resulting more sales.
An extra benefit is buyers are using the 'Text-Connect'
system to text Homebuyer Securities for progress reports on
their mortgage application. Text enquiries are easier and
quicker to process than often long phone calls and all messages
are logged providing proof of communication.
Jacky Elliott, Office Manager, says "Text-Connect saves
us time because messages can be sent and received on our desktop
PCs. Messages are quick to compose using a keyboard and arrive
with the buyer almost instantly."
Sales office staff access messages from any computer with
web access, and incoming messages can be automatically forwarded
to other team members as emails or as texts to personal mobiles.
Lists of contacts are easy to import making personalised text
shots simple to set up.
Jacky continues "Text-Connect makes us more accessible.
Buyers and Advisers keep our text-number in their phones and
their messages arrive on our office computers. The system
allows our office staff to manage text messaging in a way
which is not possible with office mobiles. Text-Connect has
also proved a very useful tool in our recent recruitment campaign
for new Mortgage Advisers."
No software or hardware had to be installed, making the
Text-Connect quick and easy to implement. No formal training
was required due to the intuitive, user friendly nature of
Text-Connect™.
Home Buyer Securities selected the Text-Connect™ 'Business'
package which is aimed at businesses who want to utilise SMS
text messaging as a business communications tool.
For further information contact:
David Tapley, Text-Connect™:
tel. 01952 820 453 email: david@text-connect.co.uk
web: http://www.text-connect.co.uk
Jacky Elliott, Homebuyer Securities Ltd:
tel: 01527 595 350 email: jacky.elliott@homebuyersec.co.uk
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