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1 DEFINITIONS.
In this document the following words shall have
the following meanings:
1.1Company: Text- Connect Limited;
1.2 Confidential Information: any information disclosed
by one (the disclosing party) to another (the receiving
party) if the disclosing party has notified the receiving
party that the information is confidential, or the
information could reasonably be supposed to be confidential,
including but not limited to any information related
to the Services, the Output Material and the Quotation;
1.3 Contract: any contract between the Company and
the Customer for the Supply of Services, incorporating
these Conditions;
1.4 Conditions: these Conditions of Supply;
1.5 Customer: the organisation or person who purchases
Services from the Company;
1.6 Input Material: any data or other information
provided to the Company by the Customer relating to
the Services;
1.7 Intellectual Property Rights: all patents, registered
and unregistered designs, copyright, trade marks,
know-how and all other forms of intellectual property
whatsoever and wherever in the world enforceable;
1.8 Output Material: any data or other information
provided by the Company to the Customer relating to
the Services;
1.9 Personal Data: Any data which relates to a living
individual who may be identified from such data.
1.10 Quotation: a statement of work, services specification
or other similar document describing the services
to be provided by the Company;
1.11 Services: any services agreed in the Contract
to be performed by the Company for the Customer (including
any part or parts of them) including but not limited
to the Text-Connect services.
1.12 A reference to a particular law is a reference
to it as it is in force for the time being taking
account of any amendment, extension, application or
re-enactment and includes any subordinate legislation
for the time being in force made under it.
1.13 Words in the singular include the plural and
in the plural include the singular.
1.14 A reference to one gender includes a reference
to the other gender.
1.15 Condition headings do not affect the interpretation
of these Conditions.
2 GENERAL.
2.1 These Conditions shall apply to all contracts
for the supply of Services by the Company to the Customer.
2.2 Following the receipt of the Customer’s order
but before the commencement of supply of the Services,
the Company will submit to the Customer a Quotation
which shall specify the services to be performed and
the fees which shall be payable for those services
and a Contract based upon that Quotation and subject
to these Conditions will arise between the Company
and the Customer, unless the Customer notifies the
Company within 48 hours that the Customer does not
agree with the contents of the Quotation. All Quotations
shall be subject to these Conditions.
2.3 Without limiting the generality of Condition
8.5, where any Services are to be performed by the
Company in accordance with any Input Material and/or
any specification submitted by the Customer, the Customer
shall hold the Company harmless and shall fully indemnify
the Company against any and all loss, damage, costs
and expenses awarded against or incurred by the Company
in connection with, or paid or agreed to be paid by,
the Company, in settlement of any claim for infringement
of any Intellectual Property Rights of any other person
resulting from the Company’s use of any Input Material
and/or any specification so submitted.
2.4 The Company shall use all reasonable endeavours
to deliver and complete the performance of the Services
within any estimated time frames but time shall not
be of the essence in the performance of the Services.
3 FEES AND PAYMENT.
3.1 Unless otherwise agreed in writing, full payment
to the Company for the Services shall be due upon
receipt of order and any and all applicable fees shall
be similarly payable at such time together with value
added tax at prevailing rates. Where the Company agrees
to accept payment or part-payment at any time after
receipt of order, payment shall be due within 30 days
of the date of the relevant invoice, time for payment
shall be of the essence and:
i. Failure by the Customer to make any payment
by its due date shall entitle the Company to: a)
at its option, to charge interest at the rate of
four percent (4%) per annum above National Westminster
Bank’s base lending rate from time to time calculated
on a daily basis, until payment in full is made
(a part of a month being treated as a full month
for the purpose of calculating interest); b) to
charge the Customer with any costs incurred by the
Company in the course of collecting outstanding
monies due to the Company from the Customer; c)
suspend any warranty for the Services, whether or
not they have been paid for; and d) set off any
amount owed by the Company to the Customer against
any amount owed by the Customer to the Company on
any account whatsoever. The Company reserves the
right to claim interest under the Late Payment of
Commercial Debts (Interest) Act 1998;
ii. No payment shall be deemed to have been received
until the Company has received cleared funds. In
the event that the Customer tenders payment by cheque
and said cheque is returned unpaid to the Company,
the Customer shall reimburse the Company for any
bank charges incurred by the Company;
iii. All payments payable to the Company under
the Contract shall become due immediately on its
termination despite any other provision; and iv.
The Customer shall make all payments due under the
Contract in full without any deduction whether by
way of set-off, counterclaim, discount, abatement
or otherwise unless the Customer has a valid court
order requiring an amount equal to such deduction
to be paid by the Company to the Customer.
3.2 The price for the Services will be confirmed
in the Quotation which is valid for a period of 30
days.
3.3 The Company reserves the right to change the
prices payable for the Services in future quotations.
3.4 Unpaid fees may result in the termination or
suspension of the Services to the Customer.
4 CUSTOMER’S OBLIGATIONS.
4.1 To enable the Company to perform its obligations
under this Contract the Customer shall:
4.1.1 promptly and fully co-operate with the Company;
4.1.2 provide the Company with any information
reasonably required by the Company (including but
not limited to any Input Material so required);
4.1.3 obtain all necessary permissions and consents
which may be required before the commencement of
performance of the Services and
4.1.4 comply with such other requirements as may
be set out in the Quotation or otherwise agreed
between the parties.
4.2 The Customer shall be liable to fully and promptly
compensate the Company for any costs, charges and
expenses incurred by the Company as a result of the
Customer’s failure to comply with Condition 4.1.
4.3 Without prejudice to any other right or remedy
to which the Company may be entitled, in the event
that the Customer unlawfully terminates or cancels
the services agreed to in the Quotation, the Customer
shall be promptly required to pay to the Company as
agreed damages and not as a penalty the full amount
of any costs, charges or expenses which the Company
has incurred or agreed to incur in relation to those
services and in respect of cancellations on less than
five working days’ written notice the full amount
of the services contracted for as set out in the Quotation,
and in either event the Customer acknowledges and
agrees this is a genuine pre-estimate of the Company’s
losses in such a case. For the avoidance of doubt,
the Customer’s failure to comply with any obligation
under Condition 4.1 shall be deemed to amount to a
cancellation of the Services pursuant to this Condition
4.3 and without limiting any other right or remedy
of the Company as aforesaid, shall give rise to the
payment of the damages set out in this Condition.
4.4 In the event that the Customer or any third
party, not being a sub-contractor of the Company,
shall omit or commit anything which prevents or delays
the Company from undertaking or complying with any
of its obligations under this Contract, then the Company
shall notify the Customer as soon as practicable and:
4.4.1 the Company shall have no liability with
respect to any failure or delay in the performance
of any obligations hereunder ;
4.4.2 any applicable timetable for the performance
of any of the Company’s obligations will be modified
appropriately;
4.4.3 the Company shall notify the Customer at
the same time if it intends to make any claim for
additional costs.
5. PROVISION OF Text-Connect.
5.1 Text-Connect is a UK based service. The Company
will take all reasonable steps to ensure Text-Connect
is available to the Customer at all times. The Company
cannot guarantee a continuous fault free service.
Please note that:
5.1.2 The quality and availability of the Text-Connect
service may sometimes be affected by factors outside
the Company’s control. For example, features or
functionality of the Customers Computers and Networks,
the Customers Internet connection, the number of
people trying to use Text-Connect at the same time,
and faults and service unavailability in third party
services and networks (including but not limited
to telecommunication networks) which are utilized
by Text-Connect or to which Text-Connect is connected.
5.1.3 The Company may from time to time temporarily
suspend part or all of the Text-Connect service
in order to carry out maintenance, repairs and to
make general improvements to the Text-Connect Services.
5.2 The Customers use of the Text-Connect service.
5.2.1 The Customer agrees and confirms that they
and anyone acting with their consent will not make
any unlawful use of the Text-Connect Service, and
not use the Service in any manner which adversely
affects, or causes inconvenience, annoyance, anxiety,
upset or infringes the rights (including but not
limited to the Intellectual Property Rights) of
any third party and shall not, without limitation,
use the Service for the sending of spam text messages.
5.2.2 The Customer agrees and confirms that they
will not use the Text-Connect service to communicate
any material which is unlawful, pornographic, defamatory,
malicious, abusive, profane, blasphemous or threatening
or which in any manner may cause offence.
5.2.3 The Customer agrees and confirms that they
will not use the Text-Connect services either to
transmit any material containing hostile computer
programs or viruses or to transmit any information
which would or could incite or encourage the commission
of a criminal offence.
5.2.4 The Customer agrees and confirms that they
will not use the Text-Connect services to transmit
any material in breach of the Data Protection Act
1998 (or any replacing statute) dealing with data
protection or similar legislation in any other country
or of any material which is confidential or is a
trade secret.
5.2.5 The Customer confirms that users of the
Service will be at least 18 years of age.
5.2.6 The Customer will not disclose either their
Text-Connect 'user name' or 'password' to any unauthorised
3rd parties.
5.2.7 The Customer should change their Text-Connect
password after logging in for the first time and
again at frequent regular intervals.
5.2.8 Multiple Users. Where The Customer has authorised
other users to access their Text-Connect account,
the Customer remains responsible :-
5.2.8.1 for ensuring that Text-Connect is used
in accordance with these Conditions and
5.2.8.2 for all fees incurred to the Customers
Text-Connect Account by those Users.
5.3 Security Considerations.
5.3.1 The Customer acknowledges that SMS text message
content is transmitted unencrypted and that interception
of text messages by third parties is possible.
5.3.2 The Customer acknowledges that Email message
content is transmitted unencrypted and that those
Text-Connect services dependent on email communication,
including text message forwarding and 'email2text'
functions, may be intercepted by third parties.
5.4 Text-Connect TEXT-NUMBERS All Text-Numbers (MSISDNs,
Reply to Numbers) associated with any service provided
by Text-Connect remain the property of Text-Connect
at all times. The Text-Connect allows the Customer
to 'rent' Text-Numbers on a yearly basis subject to
the required fee being paid.
5.5 Text-Connect MESSAGE CREDITS Text-Connect message
credits are not refundable and are not transferable.
6 ALTERATIONS TO THE QUOTATION.
6.1 The Company may elect to agree to a request
from the Customer to revise the scope of the Services
at any time after a Contract has been entered into
pursuant to Condition 2.2 above, but hereby expressly
reserves the right to refuse to do so. . Any alterations
in the scope of services to be provided under this
Contract which are agreed by the Company shall be
set out in a revised Quotation, which shall reflect
the changed services and fees and any other terms
so agreed.
6.2 If the Customer wishes to revise the scope of
the Services at any time after a Contract has been
entered into pursuant to Condition 2.2 above, the
Customer must request alterations to the Quotation
by notice in writing to the Company. On receipt of
the request for alterations the Company shall, within
5 working days or such other period as may be agreed
between the parties, advise the Customer by notice
in writing whether or not the Company wishes to consent
to the requested alterations and if the Company does
wish to so consent, the Company shall advise the Customer
by notice in writing of the effect of such alterations,
if any, on the fees and any other terms already agreed
between the parties.
6.3 Where the Company gives written notice to the
Customer agreeing to undertake any alterations on
terms different to those already agreed between the
parties, the Customer shall, within 5 working days
of receipt of such notice or such other period as
may be agreed between the parties, advise the Company
by notice in writing whether or not it wishes the
alterations to proceed.
6.4 Where the Company gives written notice to the
Customer agreeing to undertake alterations on terms
different to those already agreed between the parties,
and the Customer confirms in writing that it wishes
the alterations to proceed on those terms, the Quotation
shall be amended to reflect such alterations and thereafter
the Company and the Customer shall perform their respective
obligations under this Contract upon the basis of
such amended terms.
7 WARRANTY.
7.1 The Company warrants that the services performed
under this Contract shall be performed using reasonable
skill and care.
7.2 Without prejudice to Condition 6.1, or to Condition
8.3 (c) and except as otherwise expressly stated in
this Contract, all warranties whether express or implied,
by operation of law or otherwise, are hereby excluded
in relation to the services to be provided by the
Company.
8. LIMITATION OF LIABILITY
AND INDEMNITY.
8.1 Subject always to any additional limitation
of the Company’s liability elsewhere in these Conditions,
this Condition 8 sets out the entire financial liability
of the Company (including any liability for the acts
or omissions of its employees, agents, consultants,
and subcontractors) to the Customer in respect of:
any breach of the Contract; any use made by the Customer
of the Services, the Output Material, the Quotation,
or any part of them or it; and any representation,
statement or tortious act or omission (including negligence)
arising under or in connection with the Contract.
8.2 All warranties, conditions and other terms implied
by statute or common law are, to the fullest extent
permitted by law, excluded from the Contract.
8.3 Nothing in these Conditions limits or excludes
the liability of the Company: (a) for death or personal
injury resulting from negligence; or (b) for any damage
or liability incurred by the Customer as a result
of fraud or fraudulent misrepresentation by the Company;
or (c) for any liability incurred by the Customer
as a result of any breach by the Company of the condition
as to title or the warranty as to quiet possession
implied by section 2 of the Supply of Goods and Services
Act 1982.
8.4 Subject to Condition 8.2 and Condition 8.3 (a)
the Company shall not be liable for: loss of profits;
or loss of business; or depletion of goodwill and/or
similar losses; or loss of anticipated savings; or
loss of goods; or loss of contract; or loss of use;
or loss of corruption of data or information; or any
special, indirect, consequential or pure economic
loss, costs, damages, charges or expenses. (b) the
Company's total liability in contract, tort (including
negligence or breach of statutory duty), misrepresentation,
restitution or otherwise arising in connection with
the performance, or contemplated performance, of the
Contract shall be limited to the price paid for the
Services.
8.5 The Customer shall hold the Company harmless
and keep the Company fully and promptly indemnified
against all direct, indirect or consequential liabilities
(all three of which terms include, without limitation,
loss of profit, loss of business, depletion of goodwill
and like loss), loss, damages, injury, costs and expenses
(including legal and other professional fees and expenses)
awarded against or incurred or paid by the Company
as a result of or in connection with any claim made
by or against the Company in respect of any liability,
loss, damage, injury, cost or expense whatsoever,
howsoever and to whomsoever occurring, to the extent
that such liability, loss, damage, injury, cost or
expense arises directly or indirectly from any act
or omission of the Customer (including, without limitation,
from any unsuitable or inappropriate use of the Services)
or from the Customer's fraud, negligence, failure
to perform or delay in the performance of any of its
obligations under the Contract, subject to the Company
confirming such costs, charges and losses to the Customer
in writing.
9. DATA PROTECTION.
The Customer acknowledges and agrees that any Personal
Data contained in any of the Input Material may be
processed by and on behalf of the Company in connection
with the Services, whether or not the Personal Data
relates to the Customer (which, for the purposes of
this Condition 9, includes any employee, servant or
agent of the Customer) or to another third party data
subject. The Customer hereby expressly consents to
any processing of the Customer’s Personal Data by
the Company and undertakes to procure the consent
of any other relevant third party data subject to
any processing of their Personal Data, and shall provide
such proof of said third party data subject’s consent
to such processing as may be requested by the Company.
10 TERMINATION.
Either party may terminate this Contract forthwith
by notice in writing to the other if:
10.1 the other party commits a material breach of
this Contract and, in the case of a breach capable
of being remedied, fails to remedy it within 30 calendar
days of being given written notice from the other
party to do so;
10.2 the other party passes a resolution for winding
up (other than for the purpose of solvent amalgamation
or reconstruction), or a court of competent jurisdiction
makes an order to that effect;
10.3 the other party ceases to carry on its business
or substantially the whole of its business; or
10.4 the other party is declared insolvent, or convenes
a meeting of or makes or proposes to make any arrangement
or composition with its creditors; or a liquidator,
receiver, administrative receiver, manager, trustee
or similar officer is appointed over any of its assets.
10.5 The Company reserves the right to terminate
this Contract forthwith by notice in writing if one
or more of the services the Customer ordered was listed
in the Quotation at an incorrect price due to a typographical
error or an error in the pricing information received
by from the Company’s sub-contractors or suppliers.
11 INTELLECTUAL PROPERTY
RIGHTS AND CONFIDENTIAL INFORMATION.
11.1 All Intellectual Property Rights produced from
or arising as a result of the performance of this
Contract or from the Services, the Output Material
or the Quotation shall, as between the Company and
the Customer and so far as not already vested, become
the absolute property of the Company, and the Customer
shall do all that is reasonably necessary to ensure
that such rights vest in the Company by the execution
of appropriate instruments or by entering into any
agreements with third parties. The Company licenses
all such rights (without the right to grant sublicenses)
to the Customer free of charge and on a non-exclusive,
worldwide basis to such extent as is necessary to
enable the Customer to make reasonable use of the
Services. If the Company terminates the Contract or
the Contract terminates, as applicable, this licence
shall automatically terminate.
11.2 The Customer and the Company agree that in
the course of the Company providing Services to the
Customer, the parties may disclose to each other certain
Confidential Information. The Customer and the Company
agree that each party will maintain the Confidential
Information’s confidentiality and not disseminate
it to any third party without the disclosing party’s
prior written consent, save that this obligation shall
not apply to any Confidential Information that either
party has a duty (whether legal or otherwise) to communicate
or that is in the public domain or is already in the
receiving party’s possession through no fault of the
receiving party.
12 FORCE MAJEURE.
Neither party shall be liable for any delay or failure
to perform any of its obligations (other than payment
to the Company for the Services) if the delay or failure
results from events or circumstances outside its reasonable
control, including but not limited to acts of God,
strikes, lock outs, accidents, war, fire, any act,
omission failure or delay of government, highway authorities
or any telecommunications carrier, operator or administration
or other competent authority, or the delay or failure
in manufacture, production, or supply by third parties
of equipment or services, and the affected party shall
be entitled to a reasonable extension of any period
for undertaking its relevant obligations (other than
payment to the Company for the Services) after notifying
the other party of the nature and extent of such event(s).
13 INDEPENDENT CONTRACTORS.
The Company and the Customer are contractors independent
of each other, and neither has the authority to bind
the other to any third party or act in any way as
the representative of the other, unless otherwise
expressly agreed to in writing by both parties. The
Company may, in addition to its own employees, engage
sub-contractors to provide all or part of the services
being provided to the Customer.
14 ASSIGNMENT.
The Customer shall not be entitled to assign its
rights or obligations or delegate its duties under
this Contract without the prior written consent of
the Company.
15 SEVERABILITY.
If any provision of this Contract is held invalid,
illegal or unenforceable for any reason by any Court
of competent jurisdiction such provision shall be
severed and the remainder of the provisions herein
shall continue in full force and effect as if this
Contract had been agreed with the invalid illegal
or unenforceable provision eliminated.
16 WAIVER.
The failure by either party to enforce at any time
or for any period any one or more of the Conditions
herein shall not be a waiver of them or of the right
at any time subsequently to enforce all Conditions
of this Contract.
17 NOTICES.
Unless otherwise expressly stated in these Conditions,
all notices from Customer to the Company must be in
writing and sent to the Company’s contact address
at 28 Shrewsbury Road, Edgmond, Shropshire, TF10 8HU
and all notices from the Company to the Customer will
be displayed on the Company’s website from time to
time.
18 ENTIRE AGREEMENT.
This Contract contains the entire agreement between
the parties relating to the subject matter and supersedes
any previous agreements, arrangements, undertakings
or proposals, oral or written. Unless expressly provided
elsewhere in this Contract, this Contract may be varied
only by a document signed by both parties.
19 NO THIRD PARTIES.
The parties to the Contract do not intend that any
term of the Contract shall be enforceable by virtue
of the Contracts (Rights of Third Parties) Act 1999
by any person that is not a party to it.
20 GOVERNING LAW AND JURISDICTION.
This Contract shall be governed by and construed
in accordance with the laws of England and the parties
hereby submit to the exclusive jurisdiction of the
English courts.
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