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A leading mortgage broker has adopted Text-Connect™
to remind clients of appointments using SMS text messaging.
Text messaging is a key communication tool connecting
our client's sales office with both home buyers and
their field based Mortgage Advisers. To facilitate
this Text-Connect™ has provided the broker
with it's own 'Text-Number' and web based texting
system, making it easy for the sales office to contact
both buyers and Advisers.
Field based Mortgage Advisers for our client report
that missed appointments have been slashed as a result
of using Text-Connect™ to remind buyers of
appointment details with SMS text messages. As a result
Mortgage Advisers are seeing more potential buyers,
resulting in more sales.
An extra benefit is that buyers are using the Text-Connect™
system to text our client for progress reports on
their mortgage application. These Text enquiries are
easier and quicker to process than phone calls. All
messages are logged, providing proof
of communication.
The Office Manager, says "Text-Connect saves
us time because messages are sent and received
on our desktop PCs. Messages are quick to compose
using a keyboard and arrive with the client almost
instantly."
Sales office staff access messages from any computer
with web access, and incoming messages can be automatically
forwarded to other team members as emails or as text
messages to personal mobiles. Lists of contacts are
easy to import making personalised 'mail merge' text
shots simple to set up.
She continues "Text-Connect makes us more
accessible. Buyers and Advisers keep our text-number
in their phones and their messages arrive on our office
computers. The system allows our office staff to manage
text messaging in a way which is not possible with
office mobiles. Text-Connect has also proved
a very useful tool in our recent recruitment
campaign for new Mortgage Advisers."
No software or hardware had to be installed, making
the Text-Connect™ quick and easy to implement.
No formal training was required due to the intuitive,
user friendly nature of Text-Connect™.
Our client selected the Text-Connect™ 'Business'
package which is aimed at businesses who want to utilise
SMS text messaging as a business communications tool
to boost sales.
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