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A major UK Energy supplier has announced it is to
use text-connect™ to tighten up sales processes and
speed up information flows with their 300 plus field
sales team.
The company which supplies gas and electricity to
around five million customer accounts will be using
the innovative text-connect™ service which links mobile
phones and computers seamlessly for two-way text message
communication.
text-connect™ requires no new infrastructure or
software , and treats SMS text messages as if they
were emails forwarding them onto laptop or desktop
computers in the office.
Outgoing “emails” sent from the office computer
appear as text messages on the sales person’s mobile
phone. There is no significant time delay in either
direction.
Major advantages are:
- Fast & efficient communication between office
and field sales staff.
- Communication is easy to manage and automatically
documented.
- Eliminates the need for office mobile phones and
their high costs & awkward operation.
- Sends the message directly to the most relevant
person or team.
- Enables messages to be narrowcast or broadcast
in either direction, so speeding up information
distribution, sales leads, new market intelligence
etc.
The Sales Support Co-ordinator at our client company,
who employ more than 11,000 people said: "Text-Connect
enables me to receive text messages on my PC from
our field based account managers detailing daily sales
figures. Text-Connect also gives me the means to contact
our entire field sales team almost simultaneously,
which is particularly effective in case of an emergency".
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