Leading providers of broadband internet services to university student accommodation have adopted Text-Connect™ to help manage support requests from students.

Our clients provide Internet services to over 70,000 rooms, at over 300 accommodation sites across the UK and work with many of the leading providers of student accommodation, including housing associations, private sector companies and directly with many universities.

Students who encounter a problem with their Broadband simply text "Help" to a 'text number' provided to the ISPs by Text-Connect™. Students automatically receive a text message in reply confirming their request, the time window in which they can expect a response and the opening hours for the technical support team.

The "Help" request is simultaneously forwarded to the support team as an email which also contains the mobile number of the sender. Requests are actioned on a first come, first served basis, with the support staff simply calling the sender to resolve the problem.

In cases where an engineer needs to visit the accommodation the time and date is confirmed to the student by text message and a reminder message is pre scheduled and sent the day before the engineer is due, saving expensive missed appointments.

Where a problem is resolved centrally students receive a text alerting them that their Internet connection is back up and running.

Our clients confirm that Text-Connect™ gives them the following benefits:

• Technical Support staffing is reduced as there is no need to answer voice calls 'on demand'.
• Support requests are easier to manage especially during the busy 'fresher' period in September / October and the influx of new students.
• Customer Service is improved as students get instant confirmation that their problem is in the queue for attention and receive instant confirmation once their Internet connection is up and running.
• Time and expense is saved through reducing missed engineer appointments.

Our ISP clients selected our Text-Connect™ "Business" package.