A leading provider of Lawncare services in the East Midlands area has selected Text-Connect™ to provide text messaging services for their business.

Our client provides a range of garden services to residential customers, ranging from Lawn care, Path cleaning and Hanging Basket maintenance.

Lawn care appointments are pre scheduled in advance to maintain the optimum treatment program. However should the home owner forget, access to the property may be impossible, meaning that the technician is unable to complete the treatment and has to return at a rearranged date. Forgotten appointments incur cost and arguably reduce the effectiveness of the treatment.

To reduce missed appointments our client selected Text-Connect™ to send appointment reminders by text message directly to the mobile phone of their customer.

John, Managing Director says "We have been looking ways of controlling costs without compromising our communication values. We were delighted to discover the text messaging service from Text-Connect™."

Using Text-Connect™ it's simple to upload lists of customer numbers, including 'mail merge' style variable data to personalise each message and confirm individual contact names and appointment times. In addition, Text-Connect™ gives you the ability to pre schedule messages far into the future meaning that a text can be created and set to send months in advance, WHEN an appointment is made.

Compared to posting reminders, or individually calling customers, Text-Connect™ is a very cost effective way of reminding clients. Users see a significant ROI (Return on Investment) gained from improved efficiency as a result of reduced 'no shows'.

John continues "We have found the facility to upload mail merge lists and communicate direct to our customers mobile phones with recipient tailored messages invaluable. Our business is now benefiting from cost reductions over traditional post, labour savings and improved customer perception, who react quickly to our messages."

Text-Connect™ is easy to use and runs as a 'hosted' service which means that there is no hardware or software to install on your computers. In addition it means that you can access your Text-Connect™ account from any computer with an Internet connection.

John says "Finally, we have been delighted with the support from Text Connect and would have no hesitation on recommending their service and product."

Our Lawn Care client selected our Text-Connect™ "Business" package.