Text-Connect™ gives you instant contact with either customers or staff. There is No better way for senior management to instantly "feel the pulse" of the business's relationship with these two stakeholders.

Better, if you want, you have access to the 'raw data' which arrives 'under the radar', giving you an early warning of systematic problems, or just as importantly, bringing positive performances to your attention.

When used as part of a CRM (Customer Relationship Management) program Text-Connect™ gives management valuable insight, garnered directly from the customer, often right at the point of purchase.

Your customer sends their feedback as a SMS text message from their phone and receives a thank you message from your company in response. You can incorporate Text-Connect™ with a Prize Draw or competition and give your customers a strong incentive to tell you what they think.

Raw Feedback reaches you via an optional email forwarded from your Text-Connect™ 'inbox', from where feedback messages are easily exported to an Excel spreadsheet for action and analysis.

Uniquely, because you capture your customer's mobile number you can quickly and easily update individuals or groups of customers when you have incorporated their feedback into your business.

Housing Associations, Theatres, Radio Stations, Arts Venues and Conference organisers have all found Text-Connect™ a valuable customer engagement tool.

Using competitions, "text-in's" and feedback requests organisations are using text messaging to engage and build closer relationships with their audience. Best of all it's cost effective for both the customer and organisation.

Better, while your customer services team actually process the communication, your copy arrives 'under the radar', giving you an early warning of systematic problems, or just as importantly, bringing positive performances to your attention.