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Text-Connect. The benefits
- Instant Feedback
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The window to the "front line"
of your business.
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Text-Connect™ gives you instant (but selective
and not constant) contact with either customers or
staff. There is No better way for senior management
to instantly "feel the pulse" of the business's front
line interface with these two stakeholders.
Better, while your customer services team actually
process the communication your copy arrives 'under
the radar', giving you an early warning of systematic
problems, or just as importantly, bringing positive
performances to your attention.
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When used as part of a CRM program Text-Connect™
gives management valuable insight, garnered directly
from the customer, often right at the point of purchase.
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Your customer sends their feedback as a SMS text
message from their phone and receives a thank you
message from your company in response. You can incorporate
Text-Connect™ with a Prize Draw or competition
and give your customers a strong incentive to tell
you what they think.
Feedback reaches your Text-Connect™ inbox
from where it's ready for analysis and easily exported
to an Excel spreadsheet.
Uniquely, because you capture your customer's mobile
number you can quickly and easily update individual
or groups of customers when you have incorporated
their feedback into your business.
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If
you wish to monitor the raw feedback, unknown to the
client, you can receive a copy of each message to your
email account. |
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perfect customer engagement tool: |
Theatres, Radio Stations, Arts Venues and Conference
organisers have all found Text-Connect™ a valuable
customer engagement tool.
Using competitions, "text-in's" and feedback
requests organisations are using text messaging to
engage and build closer relationships with their audience.
Best of all it's cost effective for both the customer
and organisation.
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