text-connect's 'Customer Feedback' service gives your business an invaluable customer satisfaction monitoring tool.

Our 'Customer Feedback' service gives your clients the chance to give you their unbiased thoughts on your business's performance discreetly, and while still on site.

Customers simply text their thoughts to a 'text number' which you promote to your clients. On receipt of their text message our system sends a pre written reply thanking them for their comment. We then email you regular reports containing the raw message data for you to analyse.

One of the great things about text-connect 'customer-feedback' is that when a business issue has been identified and resolved you have the option of contacting the same clients who told you about it. Let them know their concern has been addressed, invite them back to see for themselves and increase sales. . . .

Further options include marketing opportunities to clients who've responded using a 'opt-in' system, meaning you can comply with the current data protection legislation.

We've already received interest from:

• Restaurants monitoring service & menu's, encouraging diners to text while waiting for the bill
• Supermarkets seeking client feedback while shoppers are waiting at the till.
• Hotels checking service levels by asking customers to text from their rooms.

text-connect 'Customer Feedback' gives senior management access to actual customer feedback without having to leave their office.

An invaluable tool to monitor business performance, customer expectations and product suggestions.